Why Amazon’s Whole Foods purchase is set to change customer service


There’s a new prediction on how Amazon’s acquisition of Whole Foods will change customer service. Brick and mortar stores will start sporting the same customer service apps provide. One company that has a particular expertise in this field is Helpshift which provides customer support services through apps.  They claim that the brick and mortar stores who have an app often see customers interacting with the app instead of actual humans because they say the experience is better and the online help is more informative. “We see Amazon’s acquisition of Whole Foods as part of a growing trend of digital and…

This story continues at The Next Web

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s